Nothing prints until you say yes
Every personalized order gets a human proof. We set your names, dates, and details into the design by hand, then email you a PDF to check. We do not send anything to press until you reply and approve it.
Read your proof carefully — spelling, dates, phone numbers, the spelling of your own last name. Once you approve, that file is what prints.
If something is wrong with your order
Our mistake: if the printed piece doesn't match your approved proof — wrong trim, colour shift, a defect in the stock, damage in transit — we reprint it at our cost. Email us within 14 days of delivery with a photo and we'll take care of it.
An error in the approved proof: because every order is printed to your specification, we can't take it back as a return. If you catch a typo you approved, tell us anyway — we'd rather quote you a reprint at our cost than have you send a card you hate.
Files you supply
Bringing your own artwork? We preflight every file before it goes to press and will tell you if something will print badly: low resolution, missing bleed, or colours that won't hold. We won't quietly print a file we know will disappoint you.
Colour
Screens glow; paper doesn't. Printed colour can shift slightly from what you see on your monitor, and specialty stocks — pearl, kraft, linen — shift more, because the paper itself has colour and texture. That's the character you're paying for.